Mosbet Terms & Conditions — Applicable to All Users

1 General Terms & Conditions

By accessing the Mosbet platform and using its services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use Mosbet's services.

Mosbet is an international online gaming and Sports Betting platform operating under a license issued by an international gaming authority. Users accessing the platform from Bangladesh are responsible for complying with the local laws of their own country.

2 Account Registration

To register an account on Mosbet, the following conditions must be met:

• Users must be at least 18 years old to register.
• Each individual may hold only one account.
• All information provided at the time of registration must be truthful and accurate.
• An active mobile number and email address are required.
• Creating multiple accounts from the same IP address or device is prohibited.

Mosbet reserves the right to reject any application without explanation. Registering with false information will result in permanent account closure and possible forfeiture of any balance.

3 Identity Verification (KYC)

Mosbet complies with international Anti-Money Laundering (AML) policies. Identity verification is required before processing any withdrawal or for transactions above a specified amount.

Documents Required for Verification:

• ID Document: A clear photo of your National ID, passport, or driving licence.
• Proof of Address: A utility bill or bank statement issued within the last 3 months.
• Payment Verification: Please ensure that the mobile banking account you use is registered in your name.

The verification process typically takes 24–72 hours. Documents submitted for verification are stored securely and will not be shared with third parties.

4 Deposits & Withdrawals

Mosbet supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. All transactions can be made in Bangladeshi Taka (BDT).

Deposit Rules:

• The minimum deposit amount may vary depending on the payment method selected.
• Deposits are usually credited to your account instantly.
• Deposits made by third parties are strictly prohibited.

Withdrawal Rules:

• KYC verification must be completed before withdrawals can be processed.
• Withdrawals can only be processed to the same method used for the original deposit.
• Daily withdrawal limits may apply.
• Processing times are generally between 15 minutes and 24 hours.

5 Bonuses & Promotions

Mosbet offers a variety of bonuses and promotions. Each bonus carries its own terms, which should be read carefully before claiming.

• Wagering Requirement: A specified wagering requirement must be met before bonus funds can be cashed out. The required amount is stated on each bonus page.
• Time Limit: Each bonus has an expiry period; bonuses not used within that time will be forfeited.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• One Bonus at a Time: Only one bonus can be active at a time.

Mosbet reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is suspected — such as arbitrage betting or strategies that rely solely on bonus funds — the account will be subject to investigation.

6 Betting Rules

The following rules apply when placing bets on Mosbet:

• Once a bet is confirmed, it cannot be changed or cancelled, except in certain cases (such as when the Cash Out feature is available).
• Mosbet reserves the right to void bets placed at abnormal odds due to a system error.
• Special rules apply to In-Play betting once a match has started.
• If a match is abandoned or suspended, the affected bets will be settled in accordance with the applicable rules.
• Maximum winning limits vary by market and sport.

For casino games, the rules specific to each game apply. Game provider rules may take precedence over Mosbet's general rules.

7 Prohibited Activities

The following activities are strictly prohibited on the Mosbet platform:

• Participating in match fixing or any form of fraudulent activity.
• Abusing bonuses through multiple accounts.
• Transactions using stolen or another person's payment details.
• Using software, bots, or automated systems to place bets.
• Colluding with other users to gain an unfair advantage.
• Attempting to compromise the security of the platform.

8 Responsible Gaming

Mosbet takes responsible gaming seriously. We believe gambling should be a source of entertainment — never a cause of financial or personal harm.

Our responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Limit how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Permanently or indefinitely deactivate your account.

For more details, visit our Responsible Gaming View the page.

9 Account Closure & Suspension

Mosbet reserves the right to close or suspend an account under the following circumstances:

• In the event of a breach of the Terms & Conditions.
• If identity verification has not been completed.
• In cases of suspicious or fraudulent activity.
• For accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.

Mosbet will attempt to notify users before closing their account; however, immediate closure may occur in cases of terms violation.

10 Privacy & Personal Data

Mosbet takes the protection of your personal information very seriously. To learn more about how we collect, use, and store your data, please read our Privacy Policy Read.

In short, here is what we promise:

• Your information will never be sold to third parties.
• Your data will only be used to provide our services and meet legal obligations.
• All data is secured with SSL encryption.

11 Dispute Resolution

For any dispute or complaint, please contact the Mosbet support team first. We aim to resolve most issues within 7 business days.

How to File a Complaint:

1. Submit a detailed complaint via live chat or email at support@mosbet.click.
2. Clearly state your account details and a description of the issue.
3. If you have supporting evidence (screenshots or transaction IDs), please attach them.

If the support team is unable to resolve the issue, it will be escalated to senior management. Mosbet's decision shall be final in the resolution of all disputes.

12 Changes to Terms & Effective Date

Mosbet reserves the right to update these Terms & Conditions at any time. Notice will be posted on the platform before changes take effect. For significant updates, users will also be notified via email or push notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree with the new terms, you may request to close your account.