Account issues, payment problems, bonus queries, or gaming guides — our team is ready to help with whatever you need.
Choose a category, get answers fast
Registration, login, password reset, and verification
Deposits, withdrawals, and transaction history
Claiming bonuses, wagering requirements, and promo codes
Game Issues, Bet Cancellation, Live Casino
Download, Installation & Update Issues
Bet Placement, Odds, Live Betting
Account Security, Suspicious Activity
Loyalty points, VIP tiers, and rewards
Reach our support team directly through your preferred channel
For the fastest resolution — average response time is under 2 minutes.
For complex issues, send us an email and we'll get back to you within 24 hours.
support@mosbet.clickFor urgent issues, contact us directly by phone.
9:00 AM — 11:00 PMMosbet believes that customer service is the most important aspect of a great betting platform. That's why our help center is built so that any member — new or experienced — can find fast solutions to any issue.
Start by selecting the category that matches your issue from the list above — most common questions are answered there in detail. If you can't find what you're looking for, you can reach our team directly via live chat, email, or phone.
Our support team speaks Bengali, so there's no language barrier to worry about.
Step-by-step solutions for the most frequently asked topics
Open the Mosbet registration page and enter your mobile number or email address.
Verify your identity using the OTP sent to your number. If the code doesn't arrive, wait 60 seconds and try again.
Fill in your name, date of birth, and address. Upload a photo of your NID or passport for KYC verification.
Once verification is complete, your account will be fully activated. You can then make a deposit and start playing.
After logging in, click the wallet icon in the top right corner, then tap the "Deposit" button.
BKash, Nagad, Rocket, or Bank Transfer — select whichever method works best for you.
Deposits start from as low as ৳200. Enter the amount and tap "Proceed".
Confirm the payment in your mobile banking app using your PIN. Your balance is usually updated within 1–3 minutes.
Before withdrawing, make sure your identity verification (KYC) is complete. If not, upload your NID first.
Go to the withdrawal section in your wallet, enter your mobile banking number and the amount.
Double-check all your details and submit your withdrawal request. You'll receive a confirmation message once it's done.
Funds typically arrive within 5–15 minutes. During peak hours, it may take up to 24 hours.
Visit the promotions page to see all active bonus offers available to you. New offers may be added daily.
Keep the bonus option enabled when making a deposit. Most bonuses are credited automatically.
Every bonus comes with a wagering requirement. Once you've wagered the required amount, the bonus becomes withdrawable.
Once the wagering requirement is met, the bonus is transferred to your main wallet and can be withdrawn at any time.
Payment issues are the most common problems reported, and in most cases the cause is straightforward. If you run into trouble with a deposit or withdrawal on Mosbet, start by checking the following.
Check that your mobile banking account has sufficient balance and that you haven't exceeded your daily transaction limit.
Check whether your KYC verification is complete. Withdrawals can also be held up if the wagering requirements on a bonus haven't been met.
This may be due to a bank or mobile banking server issue. Try again after a few minutes, or let us know via live chat.
Some Mosbet mobile app users occasionally run into issues with installation or login — most of which are easy to fix. To install the APK on an Android device, you'll need to enable the "Install from unknown sources" option.
IOS users can download the app directly from the App Store. If the app crashes, clear the cache or reinstall it. For login issues, use the password reset option.
Questions and issues come up when using any online betting platform. As a new member, you might not know how to make your first deposit — or as an existing member, you may be confused about the terms of a bonus. That's exactly what the Mosbet Help Center is here for.
Many users wonder why account verification or KYC is necessary. It's primarily for your account's security. If someone tries to hack into your account, a completed KYC check prevents them from withdrawing your funds. Mosbet requires this verification for all members to keep your money protected.
Forgetting your password is common. On the login page, click the "Forgot Password?" link and enter the mobile number or email used during registration. Once you receive the OTP, use it to set a new password. The whole process takes under 2 minutes.
A lot of users get frustrated when a bet is rejected or the odds change during live betting. This is completely normal — odds shift every second during a live match. If the odds move slightly between the time you place your bet and when it's processed, the system shows you the updated odds. You can avoid this by enabling the "Accept Any Odds" setting.
If you run into a technical issue with a casino game, start by refreshing the page. If the game still won't load, clear your browser cache or try a different browser. On mobile, try switching from Wi-Fi to mobile data. If the problem persists, take a screenshot and send it to us via live chat — the Mosbet team will sort it out quickly.
Many members ask whether they can open multiple accounts. The answer is no — under Mosbet's rules, each person may only operate one account. If multiple accounts are detected, all of them may be suspended and any remaining balance forfeited. Keep this rule in mind.
As part of its responsible gaming commitment, Mosbet offers members the option to set deposit limits, betting limits, or take a self-exclusion break. If you feel your gambling is getting out of control, reach out to the support team — they can provide the help you need.
When contacting the support team, having your account ID, a description of the issue, and any relevant screenshots ready will speed up the resolution significantly. When emailing, include as much detail as possible.
Frequently Asked Questions